Terms & Conditions Terms & Conditions

Terms & Conditions

Shipping Processes

Delivery times will differ depending on your delivery location. Please note the delivery times are calculated on business days (generally Monday – Friday, except holidays).

Should you have any questions please contact us via email at hello@sommuto.com.au

How long will it take me to receive my order?

We use every endeavour to ensure that your order from Sommuto is dispatched the day after it has been ordered.

Can I Track My Order?

Yes. Our carrier partners Star Track Express utilise the most up to date tracking technologies for your order. Once we despatch your order, we will provide you with full tracking details of your parcel and how to track it.

What happens if I am not home to receive my parcel?

Upon ordering of your Sommuto, you have the option to give our courier the authority to leave your Sommuto box at your designated delivery address without you being there.

Can I Change My Delivery Address?

No. Once you place your order, we automatically assign it to a freight company so communication updates from us are not possible. Our freight companies can accommodate changes once we have despatched the order. Details on how to action this are contained in your shipping email.

Can I Have My Order Delivered To A Different Address From My Billing Address?

Yes. Simply add an additional address during checkout.

Can I Pick Up My Order?

We do not offer a collection service from our warehouse. However, in some circumstances we can arrange a pick up from our Sommuto Experience Centres. If you would like to do so, please contact our highly trained personnel here.

Insurance

All orders are fully insured and we will resend any order that is lost or damaged, free of charge. If your parcel is not delivered to you within 20 business days you can contact us at hello@sommuto.com.au to lodge an investigation.